TICKAMORE SUPPORT
Excellent technical service with attention in the center, giving support during and after the start-up of the system
What does our platform offer?
Attention and control of incidents detected
Remote solution of problems that can be corrected
Corrective and preventive maintenance
Perfective maintenance and development of functionalities
Team and support available 24 x 7 x 365
Care and maintenance at the Center wherever you are
Support service features
The TICKAMORE Support service adapts to all levels and needs of each client: incident attention, remote connection, maintenance…
24 x 7 x 365 availability of the server infrastructure
Global Incident Management
Remote connection
On-site displacement for possible incidents that require it
Preventive, perfective and corrective maintenance
Establishment of the different levels of criticality
Permanent update service
Full service availability
Telephone support to help in the configuration of events and products
Hardware maintenance associated with our system
Technicians specialized in ticketing systems
Technicians specialized in the configuration part
