Tickamore relies on the human factor in user service

Social networks contribute to making the quality of care received an increasingly relevant element

An unsatisfied user can generate an image crisis for any company thanks to the speed of diffusion, the repercussion and importance that this communication channel currently has.
At Tickamore, we know that the Call Center is the voice and image of the companies we represent, as well as a key element in the corporate image.
Human interaction is key to customer satisfaction. The activity of our CAU in the sector during the last decade, leaves us with some indicators according to which around 85% of users prefer to deal with a person when solving a problem or incident, regardless of the service channel.
Thanks to the incorporation of a multi-channel technological solution, which allows us to automate processes and mechanical or repetitive tasks, as well as manage some tasks more agilely and quickly, the human team is freed from these low-value tasks, maintaining the empathy of the service of attention to the user. Agents can thus focus on what is important: offering more specialized and personalized support.