TICKAMORE SUPPORT

Excellent technical service with attention in the center, giving support during and after the start-up of the system

What does our platform offer?

Attention and control of incidents detected

Remote solution of problems that can be corrected

Corrective and preventive maintenance

Perfective maintenance and development of functionalities

Team and support available 24 x 7 x 365

Care and maintenance at the Center wherever you are

Support service features

The TICKAMORE Support service adapts to all levels and needs of each client: incident attention, remote connection, maintenance…

24 x 7 x 365 availability of the server infrastructure

Global Incident Management

Remote connection

On-site displacement for possible incidents that require it

Preventive, perfective and corrective maintenance

Establishment of the different levels of criticality

Permanent update service

Full service availability

Telephone support to help in the configuration of events and products

Hardware maintenance associated with our system

Technicians specialized in ticketing systems

Technicians specialized in the configuration part